. . . meet the gang
CLICK ON NAME

OWNERS
Ken Stockley
STAFF
Craig Adamson
Michael Atkin

Tom Bowater

Paul Boyd

Kevin Burns

Patricia Martin
 

OWNERS
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Ken Stockley

Ken opened Pool & Patio Center in 1986 with the belief that customers should be treated with respect. After spending almost 15 years with national retailers in management positions, he knew the customer deserved better.

Before 1986, Ken worked as a retail store manager, retail district manager and swimming pool store manager. Most individuals who enter the retail swimming pool industry do so in quite the opposite manner—they accumulate the service industry experience then open a retail store. Ken assembled the retail, corporate and business knowledge first, the industry knowledge second and then opened a retail store. His past work experience has created a retail environment that is “customer focused
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Annette Stockley

With over 20 years of industry experience along with working as a corporate executive assistant, Annette is the person responsible for our ‘We Make It Easy’ mind-set, promotions, fun and excitement. Annette is clearly a mother figure to our younger staff members (and sometimes to customers). It’s these maternal instincts that motivated Annette to donate her bone marrow to a 14-year old leukemia patient. Also, these maternal instincts along with her playful sense of humor have made us famous for entertaining children and providing outstanding, outrageous and unexpected customer service.

You’ll never know what to expect during her zany ‘themed’ weekend celebrations, such as staff members wearing flamingo hats during our ‘Pink Flamingo’ weekend or customers celebrating Memorial Day or Labor Day with patriotic gifts.

 

STAFF



Craig Adamson

Craig is a full-time member of our inground service crew but has been helping us on a part-time basis since 1995. His easy-going nature, funny sense of humor and maturity bring balance to our team.

During 2005, Craig earned the prestigious Association of Pool and Spa Professionals TECH I® Certified Technician accreditation.

Craig’s 23 years of retail experience makes him a perfect fit for dealing with our customers and his seven years in the manufacturing field complement the technical aspects of our industry. His hobbies include golf and woodworking.

 

STAFF



Michael Atkin

Mike is a student at the Community College of Rhode Island majoring in Business Administration and has been helping us since 2006. His sharp intellect, friendly personality and wonderful sense of humor create an atmosphere our customers and staff enjoy while his attendance in Utah at Bullfrog Spa’s manufacturing facility in March 2007 has broadened his spa knowledge.

When Michael is not attending classes or working, he is busy coaching youth basketball with the Coventry Basketball Association.

 



Tom Bowater

Tom is just one of four Eagle Scouts that are members of our staff. A graduate of Green Mountain College in Vermont with a Bachelor of Fine Arts degree concentrating in graphic design & illustration, Tom has been helping us since 1998.

Besides recently earning the prestigious Association of Pool and Spa Professionals TECH II® Certified Technician accreditation, Tom has traveled to Las Vegas, Atlantic City and throughout New England for training. Tom’s artistic ability has helped us with our photo shoots-- he is the photographer for all of these pictures.

Tom is always searching for water! He is an avid kayaker, scuba diver and skier. So be careful—you just might find him diving and splashing in your pool someday.

 



Paul Boyd

Although invisible to most of our customers, Pool & Patio Center could not function without Paul’s behind-the-scenes organizational skills. Paul is our Shipping and Receiving Manager and schedules hundreds of pool and spa deliveries each year.


Paul’s previous work experience includes almost 30 years in the supermarket industry with over 10 years in management. Even though Paul works behind the scenes, that doesn’t stop him from attending local and national training, such as conventions and workshops in Dallas, Las Vegas and Utah. Paul’s upbeat personality and his quick wit help our entire team endure the dog days of summer.

 



Kevin Burns

Kevin, another Eagle Scout, is a student at Johnson & Wales University working toward a Bachelor’s Degree in Sports/Event/Entertainment Management with a concentration in Facilities Management. Helping his parents take care of their family pool for many years along with Kevin’s ability to grasp all aspects of our retail operation in a quick manner made Kevin an ideal candidate to join our retail staff in 2003.


Kevin is always a gentleman, always good-natured and always in a good mood. He takes the confusion out of the complicated, time-consuming process of selecting the perfect pool or spa for your lifestyle.

 



Shaun Hennessey

Besides being our Spa Service Manager, Shaun is extremely knowledgeable in sales and pool service. Shaun has been helping us since 2001 and his industry experience, numerous spa technical courses and natural mechanical abilities ranks him among the best in spa service--excelling at servicing all spa brands.

Shaun’s industry education includes attendance at local and national seminars and conventions, such as the National Spa and Pool Institute convention in Dallas and Atlantic City, the AQUA conference in Las Vegas and spa service workshops in Utah. Shaun has also earned the prestigious Association of Pool and Spa Professionals TECH II® Certified Technician with an impressive score of 91 and the National Swimming Pool Foundation Certified Pool/Spa Operator® accreditations.

Shaun is by no means shy or afraid to share a laugh with a customer or staff member. During a pool or spa water analysis, he has been know to drag customers into our restroom to show them that clear water is not necessarily balanced or sanitized water! Now that’s ‘outrageous’ customer service.

 



Joseph Lapinsky

After maintaining swimming pools for family and friends for over 20 years, Joe decided to take the plunge and join our team in 2004. Joe’s love of sun and water compliment his working in the pool and spa industry.

Joe’s past work experience (CDL licensed truck driver) along with his athletic ability (he loves sports--especially softball and hockey) and friendly personality allow him flexibility. Whether delivering pools or spas, working in the warehouse, assisting our service crews or helping our customers, Joe is always up for the challenge.

 



Patricia Martin

Patty is our ‘Pool School Teacher’, busy teaching new pool owners how to take care of their pools in their own backyard. With FIVE active children (four athletic, sports-minded sons and a daughter), being our resident ‘teacher’ gives Patty work flexibility.

After managing a house of seven, dealing with our customers at their home is a welcome distraction. Maybe that’s the reason Patty always has a smile from ear to ear.

 



Theresa Miller

After rigorous sales and water chemistry training in Las Vegas, Atlantic City and throughout New England along with 21 years experience in taking care of her own swimming pool, Theresa has been a member of our retail team since 2004.

Her previous experience in public relations and in the retail and banking industry along with her personable and energetic personality make Theresa a natural for dealing with our customers. Theresa is always a sweetheart helping customers with a smile! Besides, being a mother to three daughters has perfected her patience, listening skills and problem-solving abilities—all qualities that make life easier when countless customers converge on our store at pool opening time.

 



Jay Moffat

Jay works directly with Ed and compliments our inground service crew. Jay has been a member of our team since 2003 and his technical training in Atlantic City and throughout New England enables him to be versatile in all aspects of our service division.

During 2005, Jay earned the prestigious Association of Pool and Spa Professionals TECH I® Certified Technician accreditation with an impressive test score of 93!

Jay’s easy-going and personable approach is ideally suited for our hectic pool season and his youthful energy is exactly what our service division needs.

 

Greg Mruk

Greg is a college student at CCRI and decided to major in Business Administration because he thoroughly enjoyed the intricacies of working for our small business organization. We are honored that his experience working here has influenced his curriculum and we hope to keep mentoring Greg during his ‘internship’.

Since 2005 Greg has been assisting our customers with sales, water chemistry and equipment repairs. Coaching children with the Coventry Basketball Association and playing basketball himself keeps Greg busy when he is not studying or working.

Greg is a very bright, polite and patient young man and his personable character makes everyone feel at ease.

 



Eric Stockley

Eric is a Bryant University student working towards a business degree and, like his brother Joe, has been learning the business from the bottom up. Eric supports both our inground and above ground service crews while also assisting our retail team.


Being a full-time student does not hinder Eric’s ability to attend pool and spa industry conventions. His favorite conference and seminar training was the 2004 AQUA Conference held in Las Vegas during his winter break. Eric brings youthful energy and a witty sense of humor to our customers and staff every day.

 



Joe Stockley

Another Eagle Scout, Joseph has earned a Bachelor of Science degree in Business Administration with concentrations in management and computer information systems. Joseph has many years of industry knowledge after wading into the business from a very young age.

Joseph has traveled to New Orleans, Las Vegas, Salt Lake City, Atlantic City, throughout New England and has earned the prestigious Association of Pool and Spa Professionals TECH II® Certified Technician accreditation with an impressive score of 95.

Joseph is our in-house tech support responsible for all our computer systems. A vital part of our sales force, Joseph is the person to see when you have a problem or question. His knowledge of sales, service and parts is extensive and superior to most in the industry.

 



Amy Wolf

Invisible to all our customers, Amy is our Administrative Assistant and Bookkeeper working behind the scenes.

With three years experience working for an accounting firm and attending college-level accounting courses, Amy’s conscientiousness and thoroughness makes Ken, Annette and their accountant’s life EASY!

 



Ed Zaborski

Ed is our inground liner and heater specialist with 20 plus years of industry experience. Among Ed’s many other responsibilities is being a teacher and mentor to all our younger service staff members.

Patience and attention-to-detail are qualities that allow Ed to excel at management of pool service crews and contribute to his success as a teacher and mentor. Ed’s knowledge is shared and filtered down to our entire service team.

Part of Ed’s industry education (besides attending management and marketing college courses) includes attending local and national seminars. His training includes workshops and seminars in New Orleans, Atlantic City and Salt Lake City along with numerous local training for pool heaters, filtration systems, hydraulics and water chemistry. Ed has also earned the prestigious Association of Pool and Spa Professionals TECH II® Certified Technician accreditation with an incredible test score of 97!

Ed is a man of few words. His easygoing but deliberate approach brings a reassuring feeling to the people around him.

 

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PHOTOGRAPHS BY TOM BOWATER

 
POOL & PATIO CENTER, INC. 53 SANDY BOTTOM ROAD COVENTRY, RI 02816 (401) 823-7290