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.
. . meet the gang
CLICK ON NAME
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OWNERS
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Ken
Stockley
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Ken
opened Pool & Patio Center in 1986 with the belief
that customers should be treated with respect. After
spending almost 15 years with national retailers in management
positions, he knew the customer deserved better.
Before 1986, Ken worked as a retail store manager, retail district manager
and swimming pool store manager. Most individuals who enter the retail
swimming pool industry do so in quite the opposite manner—they
accumulate the service industry experience then open a retail store.
Ken assembled the retail, corporate and business knowledge first, the
industry knowledge second and then opened a retail store. His past work
experience has created a retail environment that is “customer focused.”
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Annette
Stockley
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With
over 20 years of industry experience along with working
as a
corporate executive assistant, Annette is the person
responsible for our ‘We Make It Easy’ mind-set, promotions,
fun and excitement. Annette is clearly a mother figure
to our younger staff members (and sometimes
to customers). It’s these maternal instincts that motivated Annette to
donate her bone marrow to a 14-year old leukemia patient. Also, these maternal
instincts along with her playful sense of humor have made us famous for entertaining
children and providing outstanding, outrageous and unexpected customer service.
You’ll
never know what to expect during her zany ‘themed’ weekend
celebrations, such as staff members wearing flamingo hats during our ‘Pink
Flamingo’ weekend or customers celebrating Memorial Day or Labor Day
with patriotic gifts.
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STAFF |
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Craig Adamson
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Craig
is a full-time member of our inground service crew but
has been helping us on a part-time basis since 1995. His
easy-going nature, funny sense of humor and maturity bring
balance to our team.
During 2005, Craig earned the prestigious Association
of Pool and Spa Professionals TECH I® Certified Technician
accreditation.
Craig’s 23 years of retail experience makes him
a perfect fit for dealing with our customers and his seven
years in the manufacturing field complement the technical
aspects of our industry. His hobbies include golf and
woodworking. |
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STAFF
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Michael Atkin
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Mike
is a student at the Community College of Rhode Island
majoring in Business Administration and has been helping
us since 2006. His sharp intellect, friendly personality
and wonderful sense of humor create an atmosphere our
customers and staff enjoy while his attendance in Utah
at Bullfrog Spa’s manufacturing facility in March
2007 has broadened his spa knowledge.
When Michael is not attending classes or working, he is
busy coaching youth basketball with the Coventry Basketball
Association.
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Tom
Bowater
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Tom
is just one of four Eagle Scouts that are members of our
staff. A graduate of Green Mountain College in Vermont
with a Bachelor of Fine Arts degree concentrating in graphic
design & illustration, Tom has been helping us since
1998.
Besides recently earning the prestigious Association of
Pool and Spa Professionals TECH II® Certified Technician
accreditation, Tom has traveled to Las Vegas, Atlantic
City and throughout New England for training. Tom’s
artistic ability has helped us with our photo shoots--
he is the photographer for all of these pictures.
Tom is always searching for water! He is an avid kayaker,
scuba diver and skier. So be careful—you just might
find him diving and splashing in your pool someday.
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Paul
Boyd
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Although
invisible to most of our customers, Pool & Patio Center could
not function without Paul’s behind-the-scenes organizational
skills. Paul is our Shipping and Receiving Manager and
schedules hundreds of pool and spa deliveries each year.
Paul’s previous work experience includes almost 30 years in the supermarket
industry with over 10 years in management. Even though Paul works behind the
scenes, that doesn’t stop him from attending local and national training,
such as conventions and workshops in Dallas, Las Vegas and Utah. Paul’s
upbeat personality and his quick wit help our entire team endure the dog days
of summer.
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Kevin
Burns
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Kevin,
another Eagle Scout, is a student at Johnson & Wales
University working toward a Bachelor’s Degree in
Sports/Event/Entertainment Management with a concentration
in Facilities Management. Helping his parents take care
of their family pool for many years along with Kevin’s
ability to grasp all aspects of our retail operation in
a quick manner made Kevin an ideal candidate to join our
retail staff in 2003.
Kevin is always a gentleman, always good-natured and always
in a good mood. He takes the confusion out of the complicated,
time-consuming process of selecting the perfect pool or
spa for your lifestyle.
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Shaun
Hennessey
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Besides
being our Spa Service Manager, Shaun is extremely knowledgeable
in sales and pool service. Shaun has been helping us since
2001 and his industry experience, numerous spa technical
courses and natural mechanical abilities ranks him among
the best in spa service--excelling at servicing all spa
brands.
Shaun’s industry education includes attendance at
local and national seminars and conventions, such as the
National Spa and Pool Institute convention in Dallas and
Atlantic City, the AQUA conference in Las Vegas and spa
service workshops in Utah. Shaun has also earned the prestigious
Association of Pool and Spa Professionals TECH II®
Certified Technician with an impressive score of 91 and
the National Swimming Pool Foundation Certified Pool/Spa
Operator® accreditations.
Shaun is by no means shy or afraid to share a laugh with
a customer or staff member. During a pool or spa water
analysis, he has been know to drag customers into our
restroom to show them that clear water is not necessarily
balanced or sanitized water! Now that’s ‘outrageous’
customer service.
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Joseph Lapinsky
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After
maintaining swimming pools for family and friends for
over 20 years, Joe decided to take the plunge and join
our team in 2004. Joe’s love of sun and water compliment
his working in the pool and spa industry.
Joe’s past work experience (CDL licensed truck driver)
along with his athletic ability (he loves sports--especially
softball and hockey) and friendly personality allow him
flexibility. Whether delivering pools or spas, working
in the warehouse, assisting our service crews or helping
our customers, Joe is always up for the challenge.
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Patricia
Martin
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Patty
is our ‘Pool School Teacher’, busy teaching
new pool owners how to take care of their pools in their
own backyard. With FIVE active children (four athletic,
sports-minded sons and a daughter), being our resident
‘teacher’ gives Patty work flexibility.
After managing a house of seven, dealing with our customers
at their home is a welcome distraction. Maybe that’s
the reason Patty always has a smile from ear to ear.
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Theresa
Miller
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After
rigorous sales and water chemistry training in Las Vegas,
Atlantic City and throughout New England along with 21
years experience in taking care of her own swimming pool,
Theresa has been a member of our retail team since 2004.
Her previous experience in public relations and in the
retail and banking industry along with her personable
and energetic personality make Theresa a natural for dealing
with our customers. Theresa is always a sweetheart helping
customers with a smile! Besides, being a mother to three
daughters has perfected her patience, listening skills
and problem-solving abilities—all qualities that
make life easier when countless customers converge on
our store at pool opening time.
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Jay
Moffat
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Jay
works directly with Ed and compliments our inground service
crew. Jay has been a member of our team since 2003 and
his technical training in Atlantic City and throughout
New England enables him to be versatile in all aspects
of our service division.
During 2005, Jay earned the prestigious Association of
Pool and Spa Professionals TECH I® Certified Technician
accreditation with an impressive test score of 93!
Jay’s easy-going and personable approach is ideally
suited for our hectic pool season and his youthful energy
is exactly what our service division needs.
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Greg
Mruk |
Greg
is a college student at CCRI and decided to major in Business
Administration because he thoroughly enjoyed the intricacies
of working for our small business organization. We are
honored that his experience working here has influenced
his curriculum and we hope to keep mentoring Greg during
his ‘internship’.
Since 2005 Greg has been assisting our customers with
sales, water chemistry and equipment repairs. Coaching
children with the Coventry Basketball Association and
playing basketball himself keeps Greg busy when he is
not studying or working.
Greg is a very bright, polite and patient young man and
his personable character makes everyone feel at ease.
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Eric
Stockley
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Eric is a Bryant
University student working towards a business degree and,
like his brother Joe, has been learning the business from
the bottom up. Eric supports both our inground and above
ground service crews while also assisting our retail team.
Being a full-time student does not hinder Eric’s
ability to attend pool and spa industry conventions. His
favorite conference and seminar training was
the 2004 AQUA Conference held in Las Vegas during his winter break. Eric brings
youthful energy and a witty sense of humor to our customers and staff every day. |
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Joe
Stockley
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Another
Eagle Scout, Joseph has earned a Bachelor of Science degree
in Business Administration with concentrations in management
and computer information systems. Joseph has many years
of industry knowledge after wading into the business from
a very young age.
Joseph has traveled to New Orleans, Las Vegas, Salt Lake
City, Atlantic City, throughout New England and has earned
the prestigious Association of Pool and Spa Professionals
TECH II® Certified Technician accreditation with an
impressive score of 95.
Joseph is our in-house tech support responsible for all
our computer systems. A vital part of our sales force,
Joseph is the person to see when you have a problem or
question. His knowledge of sales, service and parts is
extensive and superior to most in the industry.
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Amy
Wolf
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Invisible
to all our customers, Amy is our Administrative Assistant
and Bookkeeper working behind the scenes.
With three years experience working for an accounting
firm and attending college-level accounting courses, Amy’s
conscientiousness and thoroughness makes Ken, Annette
and their accountant’s life EASY!
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Ed
Zaborski
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Ed
is our inground liner and heater specialist with 20 plus
years of industry experience. Among Ed’s many other
responsibilities is being a teacher and mentor to all
our younger service staff members.
Patience and attention-to-detail are qualities that allow
Ed to excel at management of pool service crews and contribute
to his success as a teacher and mentor. Ed’s knowledge
is shared and filtered down to our entire service team.
Part of Ed’s industry education (besides attending
management and marketing college courses) includes attending
local and national seminars. His training includes workshops
and seminars in New Orleans, Atlantic City and Salt Lake
City along with numerous local training for pool heaters,
filtration systems, hydraulics and water chemistry. Ed
has also earned the prestigious Association of Pool and
Spa Professionals TECH II® Certified Technician accreditation
with an incredible test score of 97!
Ed is a man of few words. His easygoing but deliberate
approach brings a reassuring feeling to the people around
him.
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TOP
PHOTOGRAPHS
BY TOM BOWATER
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